Introduction
Welcome to Udyam Registration (hereinafter referred to as "we", "us", "our", or "the Platform"), accessible at https://www.msme.llc. We are a private consultancy that provides paid application assistance services for Udyam / MSME registration, related certificates, and business compliance filings in India.
This Privacy Policy explains what information we collect, why we collect it, how we protect it, who we share it with, and what your rights are. It also covers our Refund & Cancellation Policy, which you should read carefully before making any payment.
For any questions, please email info@msme.llc or call +91 9122340775 .
Important Disclaimer & Nature of Service
The Government of India provides Udyam Registration free of cost at the official portal https://udyamregistration.gov.in.
Our service is a paid consultancy assistance where we provide:
- Expert guidance in filling the application correctly
- Professional review of documents before submission
- End-to-end handling of the government portal submission process
- Certificate delivery on WhatsApp and email
- Post-registration consultation and support
The fees you pay to us represent our service, expertise, and time — not the government registration fee (which is free). By continuing to use our service, you acknowledge that you understand this distinction.
Your Consent
By accessing our website, filling any form, uploading any document, or making a payment, you provide your free, specific, informed and unambiguous consent to:
- The collection, storage, processing, and use of your personal information as described in this Privacy Policy
- Our Terms of Service and Standard Operating Procedure (SOP)
- Communication from us via SMS, email, WhatsApp, and phone regarding your application, related services, offers, and support
- Our Refund & Cancellation Policy including the deduction of applicable processing charges (see Section 12)
You may withdraw your consent at any time by writing to info@msme.llc, subject to legal and contractual obligations.
Information We Collect
A. Personal Information
- Applicant's full name, gender, date of birth
- Mobile number, email address, postal address
- Business name, address, type of organisation
- Banking details (account number, IFSC code) — for reference/refund only, not stored beyond need
B. Sensitive Personal Data (as defined under IT Rules, 2011)
- Aadhaar number, PAN number, GSTIN (for MSME application submission)
- Uploaded copies of Aadhaar card and PAN card
- Financial information such as annual turnover and investment details
C. Non-Personal / Technical Information
- IP address, browser type, operating system, device type
- Referring website, pages visited, time spent
- Cookies and session identifiers
How We Use Your Information
Your information is used strictly for the following purposes:
- Service delivery: Preparing and submitting your Udyam / MSME application
- Communication: Sending you application status, certificate, invoices, and support responses via SMS, WhatsApp, email, and phone
- Payment processing: Facilitating secure transactions through our payment gateway partners
- Customer support: Resolving queries and providing post-registration assistance
- Fraud prevention: Detecting and preventing fraudulent activity, spam, and misuse
- Legal compliance: Responding to lawful requests from courts, government agencies, and law enforcement
- Analytics & improvement: Understanding usage patterns to improve our website and services
- Marketing (with consent): Sending you information about related services, offers, and updates. You may unsubscribe anytime.
Data Storage & Retention Policy
We follow a strict data minimization principle — we only retain your data for as long as necessary to fulfill the purpose for which it was collected.
- Application documents (Aadhaar, PAN photos): Deleted within 30 days after certificate delivery
- Personal contact information: Retained for up to 2 years for post-registration support and legal/audit requirements
- Payment records: Retained for 7 years as required under Indian tax laws
- Chat/support logs: Retained for 1 year for quality assurance
- Marketing consent records: Retained until you unsubscribe or withdraw consent
Data Security Measures
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption on all pages that handle personal data
- Secure servers with firewall protection, intrusion detection, and regular security audits
- Access controls — only authorized team members with signed NDAs can access customer data on a need-to-know basis
- Encrypted database storage for all sensitive personal information
- PCI DSS compliant payment processing through our gateway partner (PayU)
- Regular backups and disaster recovery procedures
- Employee training on data protection and privacy best practices
Despite our best efforts, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Third-Party Services We Use
To provide our services efficiently, we work with the following trusted third-party service providers, each with their own privacy policies:
We only share the minimum information necessary with these providers, and only for the purposes described in this policy.
Payment Information & Security
All payments are processed through PayU, India's leading payment gateway, which is PCI DSS compliant.
- We do not store your credit/debit card details, CVV, or UPI PIN on our servers
- Your card details are entered directly on PayU's secure servers, never on ours
- UPI payments made via our direct QR code go directly to our verified merchant UPI ID
- All transactions are protected by 256-bit SSL encryption
- A GST invoice is issued for every successful payment and sent to your registered email
- We accept: UPI, Credit Cards (Visa, Mastercard, RuPay, Amex), Debit Cards, Net Banking, and Wallets
Refund & Cancellation Policy
We stand behind our service quality and offer a fair refund policy. However, please read the following terms carefully as they clearly outline when a full refund is available, when partial charges apply, and when refunds are not possible.
Refund Eligibility Matrix
| Stage | Refund Amount | Timeline |
|---|---|---|
| Payment made · Work not yet started by our team | 100% Refund | 5–7 working days |
| Application preparation in progress by our team | Partial Refund (processing charges deducted) |
7–10 working days |
| Application submitted to government portal | Partial Refund (major portion deducted) |
7–10 working days |
| Certificate successfully delivered to you | No Refund (service completed) |
— |
| Registration rejected by government due to our error | 100% Refund | 5–7 working days |
| Registration rejected due to incorrect information provided by you | No Refund (free re-submission offered) |
— |
Processing Charges Breakdown
When processing charges are deducted, they cover the following actual costs already incurred by us:
- Expert consultation charges — time spent by our advisor with you
- Application preparation cost — data entry, verification, formatting
- Document verification & validation
- Government portal submission fees (non-refundable once paid)
- Payment gateway charges (2–3% typically not refunded by gateway)
- Administrative & operational overhead
How to Request a Refund
- Send an email to info@msme.llc within 7 days of your payment
- Include your Order ID / Reference Number (found in your payment confirmation)
- Provide your registered mobile number and applicant name
- State the reason for cancellation/refund request
- Attach the payment receipt/screenshot for reference
- Our team will respond within 2 working days with the refund status and applicable amount
- Approved refund will be credited to your original payment method within 7–10 working days
Service Delivery Timeline
- Standard delivery: Udyam Certificate is typically delivered within 24 hours of successful payment and complete documentation
- Delivery method: Certificate PDF sent via WhatsApp and email to your registered contact
- Delays: In rare cases (government portal downtime, verification delays, incomplete documents), delivery may extend up to 3–5 working days
- Follow-up: If you don't receive your certificate within the promised time, contact us immediately at +91 9122340775
- Post-delivery support: Free consultation for 30 days after certificate delivery
Your Rights Under DPDP Act, 2023
Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Withdraw Consent: Withdraw your consent for data processing at any time
- Right to Grievance Redressal: File a complaint with our Grievance Officer (Section 17)
- Right to Nominate: Nominate another person to exercise your rights in case of incapacity or death
- Right to Data Portability: Receive your data in a structured, machine-readable format
To exercise any of these rights, email info@msme.llc with your request. We will respond within 15 working days.
Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@msme.llc. We will take prompt steps to delete such data.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we commit to:
- Notify affected users within 72 hours of discovering the breach
- Report the incident to the Data Protection Board of India as required by law
- Take immediate remedial action to contain and mitigate the breach
- Provide clear guidance on protective steps you should take
- Conduct a thorough post-incident review to prevent recurrence
Grievance Redressal Officer
In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data privacy and services.
Mr. Rakesh Kumar
If your grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India as constituted under the DPDP Act, 2023.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this document
- Notify you via email (if you have provided one) or via a prominent notice on our website
- Provide a 30-day notice period before major changes take effect (where possible)
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Governing Law & Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India.
Applicable Indian laws include (but are not limited to):
- Information Technology Act, 2000 and amendments
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023
- Consumer Protection Act, 2019
- Indian Contract Act, 1872
Contact Us
Have questions about this Privacy Policy or need assistance? Reach out to us through any of these channels:
We're Here to Help
Our support team is available 7 days a week to address any concerns.
Near Kendriya Vidyalaya Road, Aliganj,
Lucknow, Uttar Pradesh — 226024, India